Frequently Asked Questions
Orders
What is the expected processing time for an order?
Standard Planners and accessories typically within 5 business days. Peel and Plan Chore Charts ship within 2 weeks. Quick Custom and Custom Planners are individually produced to spec after your order is placed, and require 3-6 weeks for production prior to shipping.
I’ve placed a Quick Custom or Fully Custom planner order. How can I make changes to my selections or cancel the order?
Once an order is placed for a Custom Planner, we can’t make any changes to the customization selections, nor can the order be cancelled.
I need a planner as soon as possible. What should I order?
For the fastest option, please be sure to include only Standard Planners and accessories in your order, and choose Priority Mail for your shipping option. Doing this will ensure that your order ships out as quickly as possible and using the fastest shipping option.
What is your return policy?
All sales are final, and items ordered may not be returned. Items that are sent back to us will be discarded. We cannot issue a refund in these cases, nor can we ship the product back to you.
One of the items in my order has a defect. Can I return it for a replacement?
Please contact customer service with the details and photos of the defect and they will be happy to help resolve this issue!
Do you offer refunds for online planner subscriptions if I change my mind?
Because we offer a free trial prior to purchase, online planner subscriptions are not eligible for refund.
Shipping
My order includes both Standard and Custom Planners. Will the Standard Planners ship separately?
In order to keep shipping prices as low as possible, your complete order will ship in a single box. Any accessories or Standard Planners included in an order that contains either Quick Custom or Custom Planners will be held until the Custom Planners are completed, and they will ship out together.
What are the expected shipping time frames for Media Mail and Priority Mail?
Estimated shipping times reflect package transit times only and do not include processing times for orders. Media Mail packages are typically delivered within 15 business days of the shipping date, while Priority Mail packages are typically delivered within 3 business days of the shipping date.
I received a shipping confirmation, so why does the tracking link say that there is no tracking information for my package?
If you received a shipping confirmation e-mail, then your package was handed off to USPS today. Sometimes it takes a few days for tracking websites to be updated with current tracking information. Occasionally, a Media Mail package is not scanned during transit, but still arrives within the expected time frame for Media Mail.
The shipping address on my order was incorrect, and now tracking says that my package is being returned to the sender. What happens next?
When a package is returned to us because the shipping address used to place the order is incorrect, we’ll contact the customer for corrected address information to re-ship their order. The customer is responsible for the cost of shipping plus any return fees assessed by USPS.
Peel & Plan
What surfaces do the Peel & Plan charts stick to?
They’ll stick to walls, glass, metal, or finished wood! We do recommend giving freshly painted surfaces sufficient time to cure fully before applying a Peel & Plan chart to ensure that the paint isn’t damaged.
What do I use to stick the Peel & Plan marker cup to my surface?
For smooth surfaces like glass, we recommend using the clear sticky tape included, and for other types of surfaces, we recommend using the Velcro strips.
Can I use dry erase markers on Peel & Plan charts?
Only our Peel & Plan markers are designed to work with our charts. Other brands or kinds of markers may not erase and can damage your chart.
I used a damp cloth, but it didn’t completely remove the marks. What should I do?
Use a hair dryer to gently heat the chart and the remaining marks will disappear!
My Peel & Plan chart isn’t sticking well because the adhesive is dirty. Can I fix that?
Rinse the adhesive side of the chart under running water and then lay it sticky side up to dry. The clean adhesive will stick to surfaces again! This same tip can be used to revive the clear sticky tape used for the marker cup.
