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Frequently Asked Questions

Orders/Return Policy

How long does it take to receive my order?

Orders are shipped within 3 business days, and customers can expect to receive their package within 5-7 business days. During the busy season of June-September, please allow up to 5 business days for shipping and 7-10 business days for delivery.

Why is shipping so expensive?

Unfortunately, shipping costs continue to rise for everyone. Our shipping prices reflect only what it costs us to ship your order to you, without any extra handling fees.

I received a shipping confirmation, so why does the tracking link say that there is no tracking information for my package?

If you received a shipping confirmation e-mail, then your package was definitely shipped out today. Sometimes it takes a day or two for tracking websites to be updated with current tracking information.

How do I access my downloads?

You can access your downloads at any time by logging into your account on our website and choosing My Downloadable Products on your account page.

What is your return policy for planners

All returns must be made within 30 days of purchase. Planners must be in original shrink wrap. There is a 10% restocking fee. Planners that are opened and/or written in are not returnable.

Ship Returns to:
Home Educating Family
PO Box 681173
Franklin, TN 37068-1173

What is your return policy on the Well Planned Day Software Planner?

We are happy to offer a free 30 day trial of My Well Planned Day so that our customers can be sure it’s a good fit for their family before purchasing a subscription. As we do offer the trial, we do not offer refunds on software subscription purchases.

Is there an app for MWPD?

There is no separate app for our online planner, but it is designed to work on mobile devices! Just log into your My Well Planned Day account using your phone or tablet’s internet browser. Most browsers give you the option to add a shortcut button to the home screen on your device. Check the menu in your browser to see if it offers that option.

I ordered a subscription to My Well Planned Day. Why can’t I access my existing account now?

It can take a full business day for your account to be updated after purchasing a subscription to My Well Planned Day. Once your account has updated, then you will be able to log in as usual.

Magazine Subscriptions

How many issues are published each year?

Family Magazine is published six times a year.

After subscribing, when should I expect my first issue?

Please allow 6-8 weeks to receive your first issue.

When will I receive my next issue?

Well Planned Gal Magazines publishes six times per year. Expect at least two months between issues.

Why haven’t I received the current issue yet?

It can take up to four weeks for magazines to arrive once they have mailed out to subscribers. The time it takes for magazines to arrive varies depending on your location, and any weather-based delays.

Can I order a gift subscription?

Yes! Gift subscriptions are available for both Family and Dear. After placing your order, you’ll receive an e-mail containing a gift code to be forwarded to the recipient. They can then redeem the gift code for a one-year subscription to the magazine.

How do I subscribe if I do not want to subscribe online?

You can subscribe through mail by sending your name, address, and email address along with  payment to:
Home Educating Family
Attn: Subscription Services
PO BOX 681173
Franklin, TN 37068-1173

After subscribing, how do I change my address?

Please use your account to make changes to your address or other information. If you cannot do this, please use our contact page to send us your old and new mailing addresses.

Will the US Postal Service forward my magazine?

Well Planned Gal Magazines are sent as “bound printed matter.” The Postal Service will NOT forward issues. To insure that you continue receiving your magazine, make sure you change your address with us.

Well Planned Gal