How long does it take to receive my order?
Orders are shipped within 3 business days, and customers can expect to receive their package within 5-7 business days. During the busy season of June-September, please allow up to 5 business days for shipping and 7-10 business days for delivery.
Why don’t you offer free shipping?
Unfortunately, shipping costs continue to rise for everyone, and we would need to significantly raise product prices in order to offer free shipping to our customers. The shipping amount charged is exactly what it costs for us to mail your order to you. We do not add any handling charges to our shipping amounts.
I received a shipping confirmation, so why does the tracking link say that there is no tracking information for my package?
If you received a shipping confirmation e-mail, then your package was definitely shipped out today. Sometimes it takes a day or two for tracking websites to be updated with current tracking information.
How do I access my downloads?
You can access your downloads at any time by logging into your account on our website and choosing My Downloadable Products on your account page.
What is your return policy for planners
All returns must be made within 30 days of purchase. Planners must be in original shrink wrap. Well Planned Lessons and Well Planned Start books must be in un-used condition with no markings or writing in them. A 10% restocking fee will be deducted and shipping costs are not refundable. Products that are opened and/or written in are not returnable and will not be refunded.
Ship Returns to:
Home Educating Family
PO Box 681173
Franklin, TN 37068-1173
What is your return policy on the Well Planned Day Software Planner?
We are happy to offer a free 30 day trial of My Well Planned Day so that our customers can be sure it’s a good fit for their family before purchasing a subscription. As we do offer the trial, we do not offer refunds on software subscription purchases.
Is there an app for MWPD?
There is no separate app for our online planner, but it is designed to work on mobile devices! Just log into your My Well Planned Day account using your phone or tablet’s internet browser. Most browsers give you the option to add a shortcut button to the home screen on your device. Check the menu in your browser to see if it offers that option.
I ordered a subscription to My Well Planned Day. Why can’t I access my existing account now?
It can take a full business day for your account to be updated after purchasing a subscription to My Well Planned Day. Once your account has updated, then you will be able to log in as usual.