How long does it take to receive my order?
I received a shipping confirmation, so why does the tracking link say that there is no tracking information for my package?
If you received a shipping confirmation e-mail, then your package was definitely shipped out today. Sometimes it takes a day or two for tracking websites to be updated with current tracking information.
What is your return policy for planners?
All returns must be made within 30 days of purchase. Planners must be unused and still sealed in the original packaging. A 10% restocking fee will be deducted and shipping costs are not refundable. Products that are opened and/or written in are not returnable and will not be refunded.
Ship Returns to:
P.O. Box 431
Columbia, TN 38402
What is your return policy for planner accessories?
Planner accessories, like the planners, may only be returned within 30 days of receipt if they are unused and still sealed in the original packaging. Products that are opened are not returnable and will not be refunded. A refund of the purchase price, less a 10% restocking fee, will be applied to your credit card once we’ve received your eligible return.
What is your return policy for Well Planned Lessons and Well Planned Start?
Due to instances of customers photocopying and then returning Well Planned Lessons and Well Planned Start books, we cannot offer refunds for these items.
Can I send something back, even if it doesn’t meet the criteria for a returnable item?
Items sent back to us that are not eligible for return will be discarded. We cannot issue a refund in these cases, nor can we ship the product back to you.