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Frequently Asked Questions

Video Tutorials

How do I make sure I have access to the newest update?

The latest update and any new features are part of the site already, so you’ll automatically have all of that when you log in to your account. You don’t need to do anything to get them!

Does the free trial version have fewer features than the paid subscription?

No. Your trial gives you access to everything a paid subscriber has access to so that you can fully test the online planner and see if it’s right for you.

If my subscription lapses, or if I forget to subscribe before my trial ends, will I lose everything in my account?

No. All you have to do is purchase a subscription using the same e-mail address, and you’ll have access to your account again, including all of the information you’ve already entered.

Where are the lesson plan add-ons?

You’ll need to go to our website and purchase your desired add-ons before they are available to use in your online planner account. Just be sure you purchase them using the same account that you purchased your subscription under so that they’re added to your existing account!

If I purchase a lesson plan add-on, can I access it after my subscription ends?

The lesson plan add-ons aren’t just a PDF version of our lesson plans; they are an add-on that is used in conjunction with the online planner. While you can re-use your purchased lesson plans as many times as you want, you’ll still need a current subscription to the online planner to be able to access and use the lesson plan add on.